Three Up, Three Down: The Kingston Wi-Drive

I’m kicking off a new series of reviews here: Three Up, Three Down. First up is the Kingston Wi-Drive, a portable wireless hard drive for iOS devices. Leading Off I’ve been using Kingston’s Wi-Drive for the last month. It’s a small, lightweight wireless hard drive for use with iOS devices. The model I’ve been using […]

Two Tales of Customer Service

Jay Cross recently posted about his horrible experience with United Airlines: Cull out your best customers, the repeaters who make the airline profitable. Then throw obstacles in their path, demonstrate your inefficiencies, put in surprise restrictions, and do your best to drive those good customers away. Jay Cross – United Breaks Relationships Contrast Jay’s story […]