This goes for all products and services. Design is not just one phase of a project or one step in a process. It’s critical to the entire project and everything related to a product or service.
Design is everything.
“Prioritize the design experience. Too often we’ve seen enterprise companies that leave design as the last step in an attempt to add some polish. Instead, put it up front and integrate it into the entire process.”
Building For The Enterprise — The Zero Overhead Principle | TechCrunch