Jay Cross recently posted about his horrible experience with United Airlines: Cull out your best customers, the repeaters who make the airline profitable. Then throw obstacles in their path, demonstrate your inefficiencies, put in surprise restrictions, and do your best to drive those good customers…
Continue reading Two Tales of Customer Service
Apps vs the Web (via Daring Fireball) Bluelounge Mini Dock adapter – clever. (via Minimal Mac) The Birdy – great way to track spending. Simply respond to one email each day. I use Evernote to do the same thing – but I do it live…
Continue reading Last Week in Browsing – Third Delayed Edition
Judy Unrein and I have a podcast. It’s called the ToolBar. We drink and talk about learning and software and other random stuff — episode 4 is about the eLearning Guild’s Rapid Authoring Top Tools report. You should go listen to it right now. Or…
Continue reading The ToolBar – Elearning News and Booze
Good song. Great video. Everything is a remix. (via CBT)