Membership Organizations Don’t Get It
“An elliptical told me it missed me more than any of the three associations to which I paid dues and was an active contributor has since I failed to renew.” How do organizations address the ones who got away?
“An elliptical told me it missed me more than any of the three associations to which I paid dues and was an active contributor has since I failed to renew.” How do organizations address the ones who got away?
Jay Cross recently posted about his horrible experience with United Airlines: Cull out your best customers, the repeaters who make the airline profitable. Then throw obstacles in their path, demonstrate your inefficiencies, put in surprise restrictions, and do your best to drive those good customers…
Continue reading Two Tales of Customer Service
<rant> Sadly, Monday is the day I leave Wells Fargo completely as my main banking institution. I have been with Wells Fargo (or some variation) since 1994. First I was with Cattleman’s State Bank (in Austin), which was bought by Norwest, which was bought by…
Continue reading Goodbye Wells Fargo – It’s a Shame